Carol Quinn worked as an ATCO with NATS from 1988 to 2009, latterly on Heathrow Approach. She is now a trauma therapist, registered with the British Association of Counsellors and Psychotherapists (BSc Psychology, MSc Psychological Trauma). Carol helped set up the NATS CISM programme, co-ordinating over 200 CISM peers and sat on the EUROCONTROL CISM User Group. She now supports individuals and organisations worldwide.