Courtney Jaeger is a Senior Human Factors Specialist at NATS. She holds a Master’s Degree in Cognitive Psychology from Leiden University (the Netherlands), during which she carried out biometric research to manage stress and high workload in pilots. Her professional interest in measuring human performance has continued at NATS, and she has carried out research projects across NATS’ live operations at en-route centres and airports, mainly using eye-tracking equipment.