Dr Steven Shorrock is Senior Team Leader Human Factors in the EUROCONTROL Network Manager Safety Unit, where his work concerns on Human Factors, Human Performance, Safety-II and Systems Thinking. He is the European safety culture programme and is Editor in Chief of HindSight. He is a Chartered Psychologist and Chartered Ergonomist & Human Factors Specialist with experience in various safety-critical industries working with the front line up to CEO level. He co-edited the book Human Factors & Ergonomics in Practice and blogs at www.humanisticsystems.com.