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Loss of Communication

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Category: Air Ground Communication Air Ground Communication
Content source: SKYbrary About SKYbrary


Loss of communication incidents usually occur in one of three circumstances:

  1. Radio Interference
  2. Mis-management of communications equipment or mis application of prescribed procedures or
  3. Malfunction of communications equipment

Loss of communication may be transitory or prolonged. It most often occurs because of inadvertent mis management of aircraft equipment by flight crew.

The term Prolonged loss of communication (PLOC) has no official definition but was used by some people in the period 1995/2005 to describe lengthy periods of loss of communication which were believed to be attribtable to technical causes but, as hard evidence was examined, also became widely attributable to pilots failing to communicate with serviceable equipment.

The term COMLOSS is used by some military agencies to refer to significant losses of communication for any reason.

In the USA, aircraft that have lost the ability to communicate via radio, are sometimes referred to as NORDO (no radio).


Whether brief or prolonged, loss of communication has obvious flight safety significance. Potentially dangerous outcomes include the following:

  • A pilot is unable to receive (and therefore to follow) a new clearance, leading to loss of separation and perhaps an AIRPROX;
  • A pilot is unable to pass important information to ATC;
  • Loss of communications may be interpreted as a security threat and result in military interception;
  • ATCO workload and possibly Pilot workload may be significantly increased due to action necessary to restore normal communication.


  • Good radio discipline is a key defence against loss of communication.
  • Flight Crew not altering the previous frequency on the pre-select position on a COM radio used for primary ATC communications until two way communications have been established on the new frequency.
  • Flight crew awareness of the likely frequency sequence en route can be helpful. In the event that a loss of communication is discovered, reference to radio navigation charts, which show ACC and TMA frequencies, can provide one to try.
  • Aircraft Operator SOPs which require 'contact calls' to be made to ATC at a regular interval appropriate to the radio environment in the event that there is no other exchange during that time period.

Typical Scenarios

  • The pilot copies a radio frequency incorrectly, changes frequency before the error can be corrected and forgets to check in.
  • The pilot copies a frequency change correctly but fails to actually change frequency or changes to the wrong frequency.
  • The pilot misses a frequency change instruction because of a blocked transmission, radio interference or because it is not given until the aircraft has already left coverage of the frequency in use.
  • The ATCO passes a frequency change as the part of a multi-part clearance. The pilot reads back the new frequency correctly and changes frequency without waiting for the remainder of the clearance.
  • Communication equipment problems make it impossible for communications to be maintained.

Contributory Factors


  • Operators
    • Ensure that flight crews, cabin crews and ground engineers are aware of the loss of communications issue through publicity.
    • Ensure that SOPs for copying, setting and cross-checking frequency changes, and for loss of communication are sound, and that they are followed by all pilots.
    • Install radio anti-blocking devices if appropriate.
    • Ensure the carriage and pre-flight functional checking of at least one spare headset.
    • Install radios with a pre-select frequency capability.
  • Pilots
    • Do not switch immediately to the next sector frequency following read back of controller’s instruction. Ensure confirmation of your read back is received.
    • Always follow standard procedures for copying, setting and cross-checking RTF frequencies. As soon as a loss of communication is suspected, check radio equipment settings and audio panel settings and carry out a radio check.
    • If any part of a message for you is garbled or unclear, request confirmation or clarification.
    • Always use headsets during times of high RTF loading. Always wear a headset when members of the flight crew are involved in other tasks and may not be monitoring the RTF.
    • If the squelch control is adjusted to reduce the effect of interference, take care to ensure that transmissions from ATC or other aircraft are not cut out.
    • Always report any radio interference experienced whether or not it affected safe operation.
    • Make use of other aircraft to relay messages when operating at extreme range or when poor propagation is suspected.
    • If there is no suitable frequency on which to initially re-establish communications, then 121.5 MHz can be used. This frequency should also be selected if it is impossible to re-establish communications on any frequency so that any transmission from intercepting military aircraft might be heard.
  • Controllers
    • Do not pass RTF frequency changes as part of a multi-part clearance.
    • Do not follow any frequency change with another instruction such as a heading or level change.
    • Listen carefully to read-back of RTF frequency changes and immediately correct any error.
    • On observing or being informed of radio interference, arrange for transfer of affected aircraft to another RTF frequency.
    • Report any radio interference through the appropriate reporting channels.
    • If loss of communication is suspected, attempt to contact the aircraft by other means, including relay through other aircraft, through the previous operating agency/RTF frequency and through the operator, who may be able to contact the aircraft by other means, e.g. SELCAL or ACARS.
    • If attempts to restore two-way communications with the aircraft are unsuccessful, inform the appropriate military authorities in accordance with national procedures and thereafter keep them informed of any action taken by the ATS unit as well as any further intended action.
    • When contact is not quickly established, do not delay issuing precautionary clearances to potentially conflicting aircraft because of an assumption that contact will soon be re-established.

Accidents and Incidents

The following events include Loss of Communications as a contributory factor:

  • B788, en-route, central Romania, 2017 (On 10 March 2017, a Boeing 787-8 lost contact with ATC over central Romania whilst the Captain was taking his second in-seat controlled rest and flight continued through Romanian and then, in daylight and without clearance, into Hungarian airspace. After well over an hour out of contact, military fighter interception prompted the re-establishment of normal communication. It was found that whilst the Captain was asleep, both speakers had been off and the First Officer had not been wearing her headset although she claimed that normal ATC communications had occurred whilst admitting that they had not been written down as required.)
  • B772 en-route suspected location southern Indian Ocean, 2014 (On 8 March 2014, contact was lost with a Malaysian Airlines Boeing 777-200ER operating a scheduled night passenger flight from Kuala Lumpur to Beijing as MH370. The available evidence indicates that it crashed somewhere in the South Indian Ocean but a carefully- targeted underwater search coordinated by the Australian Transport Safety Bureau has failed to locate the aircraft wreckage and the Investigation process is now effectively stalled. A comprehensive Investigation Report has been published and Safety Recommendations informed by the work of the Investigation have been made but it has not been possible to establish what happened and why.)
  • UAV, manoeuvring, north of Reims France, 2006 (On 29 February 2016, control of a 50 kg, 3.8 metre wingspan UAV was lost during a flight test being conducted in a Temporary Segregated Area in northern Belgium. The UAV then climbed to 4,000 feet and took up a south south-westerly track across Belgium and into northern France where it crash-landed after the engine stopped. The Investigation found that control communications had been interrupted because of an incorrectly manufactured co-axial cable assembly and a separate autopilot software design flaw not previously identified. This then prevented the default recovery process from working. A loss of prescribed traffic separation was recorded.)
  • B733, en-route, northwest of Athens Greece, 2005 (On 14 August 2005, a Boeing 737-300 was released to service with the cabin pressurisation set to manual. This abnormal setting was not detected by the flight crew involved during standard checks. They took no corrective action after take-off when a cabin high altitude warning occurred. The crew lost consciousness as the aircraft climbed on autopilot and after eventual fuel exhaustion, the aircraft departed controlled flight and impacted terrain. The Investigation found that inadequate crew performance had occurred within a context of systemic organisational safety deficiencies at the Operator compounded by inadequate regulatory oversight.)
  • A332, en-route, North Atlantic, 2019 (On 6 February 2019, an Airbus A330-200 Captain’s Audio Control Panel (ACP) malfunctioned and began to emit smoke and electrical fumes after coffee was spilt on it. Subsequently, the right side ACP also failed, becoming hot enough to begin melting its plastic. Given the consequent significant communications difficulties, a turnback to Shannon was with both pilots taking turns to go on oxygen. The Investigation found that flight deck drinks were routinely served in unlidded cups with the cup size in use incompatible with the available cup holders. Pending provision of suitably-sized cups, the operator decided to begin providing cup lids.)

Related Articles

Further Reading

HindSight Articles:

AGC Safety Letters:

EUROCONTROL Action Plan for Air-Ground Communications Safety: