How is the role of the Check-in agent going to be impacted by the transition towards advanced information technologies and automation at the airport?
Within the Skill-UP project, we have developed two personas, with Godze representing a new entrant check-in agent and Ipek representing a professional check-in agent who needs to be reskilled into a single virtual check-in agent. Under each persona you can read about the main needed competences, knowledge and skills necessary to undertake the essential tasks in this new operational scenario.
Select one of the personas and the training path you would like to explore.
Select a future profile
Discover the main knowledge, skills and competences required in the new working environment