Roberto
Roberto
Professional commercial pilot who needs to be reskilled into a ground pilot
Upskilling
Role
Pilot
Roberto's Persona was developed to represent the profile of a senior professional pilot who has to be reskilled into a ground pilot. He has to adjust to an environment in which some of the sensory cues he would have had on board an aircraft would no longer be available directly and would have to rely either on information supplied by the single pilot on board or on data from multiple sensors on the aircraft. This new environment may thus pose an additional challenge in maintaining a high level of situational awareness. As part of his technical skills, he needs to acquire knowledge on IT, computers skills and management of automation systems. He is also expected to improve some of his behavioural skills such as situational awareness, sensemaking, workload management, multitasking, decision making, communication and teamworking.
Information
Age: 40
Education/ Expertise: pilot license through self-sponsored training Location: Palermo
Tasks
- Flight management both as Pilot Flying (PF) and Pilot Monitoring (PM)
- Active management of flight path as PF, either through manual control or through the aircraft's automation system
- Monitoring of the PF actions and take over, if necessary, when acting as PM
- Communications management when acting as PM
- Active participation in all decision-making processes
- Pre-flight briefing management
Main challenges in the workplace
- Loss of visual, auditory and other environmental sensory cues
- Replacement of the direct OTW view with relayed visual reproductions and communications by the single pilot onboard
- Remote communication with the PF
- Desk job, for the most part alone
- New CRM principles
Roles and responsibilities
- Safe and efficient assistance to the PF
- Safe and efficient assistance to the single pilot onboard (pilot monitoring duties)
- Onboard flying controls
- Multiple aircraft monitoring in parallel
- Hand over to other ground pilots to ensure smooth operations
- Multiple licenses and ratings holding and maintenance (e.g. ground license and commercial pilot license)
- Supervision of other ground pilots
Skills competences and study pathway
Study Pathway
The study pathway developed for Roberto describes the formal training, knowledge, skills and competencies that a professional commercial pilot who needs to be reskilled into a ground pilot needs to acquire.
Expected key behavioural skills and competences
Being a professional commercial pilot who needs to be reskilled into a ground pilot requires also a set of new and additional behavioural competences and skills to perform successfully in the context of single pilot's operations. Each competence below includes a short definition, the key behavioural markers and theoretical knowledge associated. The behavioural markers are examples of observable actions and skills that one might demonstrate with these competences.
Leadership and teamwork
Definition
The ability to demonstrate effective leadership and ability to work in a team.
Knowledge (Knows/aware of / familiar with)
- Team dynamics and effective leadership techniques
Behavioural markers (being able to)
- Use initiative and direct and delegate tasks when required
- Understand all roles and responsibilities within the team
- Encourage open communication and participation
- Take responsibility for all actions and admit mistakes when required
- Understand team members' needs as well as differing levels of proficiency amongst team members
- Provide timely constructive feedback to team members whilst receiving and acknowledging the same from others
- Assertively intervene when required
- Resolve conflicts and/or disagreements constructively
- Project self-control even in distressing situations
Problem solving and decision making
Definition
The ability to accurately identify risks, resolve problems and select the appropriate decision- making processes.
Knowledge (Knows/aware of / familiar with)
- Effective decision-making processes and problem-solving strategies
Behavioural markers (being able to)
- Seek accurate information from appropriate sources
- Identify and verify why something has gone wrong
- Adapt to difficult situations in order to find solutions and improvise if required in unforeseeable circumstances
- Prioritise tasks
- Identify and consider all options in an effective manner
- Monitor, review and adapt decisions if required
Sensemaking
Definition
The ability to be able to structure the unknown by processing various inputs and thus enable the individual to comprehend, understand and predict situations.
Knowledge (Knows/aware of / familiar with)
- Situational awareness requirements
Behavioural markers (being able to)
- Process all incoming data from the GCS, the onboard pilot, and any other information available to make sense of the situation
- Build up a clear picture of the onboard situation despite not being physically present on board
