Handling surprises – lessons learned from HindSight

- (Brussels)

Handling surprises – lessons learned from HindSight

Overview

In safety-critical industries, surprises are rarely welcome. But they happen, and we have to be prepared to be surprised. This was the topic of HindSight magazine issue 34: Handling Surprises: Tales of the Unexpected. In this webinar, Editor-in-Chief Dr Steven Shorrock synthesises lessons from the diverse selection of articles from front-line staff, senior managers, and specialists in operations, human factors, safety, and resilience engineering in the context of aviation, healthcare, maritime, and web operations. The webinar will reflect on surprise handling by individuals, teams and organisations from the perspectives of personal experience, theory, research, and training. 

 

Speaker(s)
Dr Steven Shorrock

Dr Steven Shorrock

Senior Expert Safety and Human Factors · EUROCONTROL. He leads on Human Factors, Safety Culture, Safety-II and Systems Thinking. He is Editor-in-Chief of Hindsight magazine and co-edited Human Factors and Ergonomics in Practice (CRC Press).

Dr. Steve Shorrock is an interdisciplinary humanistic, systems and design practitioner interested in human experience from multiple perspectives, especially in a work context. Since 1997, he has provided consulting, research and training services in aviation, rail, chemical, energy, and healthcare sectors, to industry, government and inter-governmental organisations. His approach involves working with individuals and groups at all levels of organisations, front-line to CEO. He also works with the judiciary and national governments.

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